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Utilities - Service Numbers in Lyon and the Rhône Valley

Problems with your telephone, water, electricity or gas? Find the contact numbers for the main utility services in the departments of Rhone, Loire, Drome and Ardeche.

Emergency and Important Numbers: Telephone, Mobile, Internet

Orange (formerly France Télécom) is the national supplier of telephone lines.

For information on how to get connected (landline, Internet and mobile), accessories and services available, paying bills and what to do if the service is not working see the Orange website (in French).

France Télécom/Orange
Call centre open daily, 24 hours a day (24/7)	Tel: 3000
Technical assistance (24/7)	Tel: 3900
After sales service (line-related problems)	Tel: 1013
Customer services	Tel: 1014
France Télécom/Orange English-speaking customer service open Monday to Saturday 09:00-17:00	Tel: 09 69 36 39 00
English-speaking hotline (calling from outside France)	Tel: 00 339 69 36 39 00

See also AngloINFO INFOrmation Page on Telephone & Internet in France

Emergency and Important Numbers: Electricity

EDF (Electricité de France) is the national electricity provider to all of France. EDF provides some information in English on their website.

For information in English for residential electricity customers: Click here

English-language customer service may be available in some EDF Boutiques.

For a map detailing the location and business hours of EDF Boutiques in France: Click here

A service breakdown call centre is open 24 hours a day, 7 days a week (24/7). A "within 2 hours" emergency service is available by subscription to business customers.

Other EDF Service Numbers
Domestic residential and business electricity	Website
EDF English-speaking e-mail service	e-mail
English-speaking customer service	Tel: 04 73 44 81 29
EDF customer support (in French) Or call the number on the latest invoice (see top right hand corner)	Tel: 08 10 33 37 76

Emergency and Important Numbers: Gas

GrDF (Gaz de France) is the national supplier of domestic gas to home in France. The English-language website has information relevant to private residential customers and business people.

GDF Numbers
Gas Emergencies (in French) Service available 24/7	Tel: 08 00 47 33 33
General GDF enquiries (in French)	Tel: 08 10 80 08 01
Calling GDF from outside France Open Monday to Friday 07:00-16:00	Tel: 00 33 3 20 25 85 25